Our Claims Process
The Sorrymate Cycle Five-Step Process
We Listen
You explain what has happened. This can be by telephone, home or office visit, by completing our online enquiry form or by talking to our team via email. We will tell you if you have a viable case. It’s important that we listen to you and understand. We never lose sight of the fact that you have had a distressing experience. As our client we are here to advise and support you. This is a journey we will travel together.
We Advise
We will give you our professional view on the prospect of succeeding. Success is never guaranteed but we can give you our opinion and with our experience we are usually right. We will then provide you with documents confirming who will be dealing with your case, a direct phone number and email to them, and details on how we will proceed. We can send you our documentation to consider and sign by post, or online by secure document sign up.
We Action
We present details of your cycle claim to the responsible party or their insurer. Legal process allows a period of time within which the person or persons at fault, their insurers or solicitors can consider our allegations and then either admit or deny liability. There may be an element of argument involved but, at this stage, the response is usually an admission of fault, a denial of fault or another party is blamed.
We Challenge
If liability is admitted then we will immediately start to build your cycle claim, beginning with medical evidence. We have access to a national register of medical experts to guarantee that you are examined by a medical expert close to your home. Law is all about evidence and it is vital to get the best experts to present an opinion and prognosis. Sometimes a single medical report is all that is required and a case can be concluded within a very short period of time.
We Deliver
We deliver the result which we feel is right for you. The overwhelming majority of compensation claims never go before a Court of Law but if that is what is necessary, the Sorrymate Cycle team will ensure we fight your corner until its conclusion.
What Our Clients Say
Simon Edwards
I was involved in an accident last year. The legal team from my insurance company were awful. I found SorryMate and it was sorted. I spoke to the team, they took the details and they were off. I was well informed and kept upto date at every stage.
Rae Purdy
Friendly, knowledgeable staff that really care about riders. I highly recommend.
Mr D S-C
Stephanie at SorryMate kept me informed at every step.
I am happy to be out on two wheels again! Highly recommended.
